Press Release 10.29.2001

Media Inquiries:

2xchange divine, inc.
Brian Connolly Susan Burke/Anne Schmitt
Benchmark Collaborative Direct: 773.394.6746 / 6827




Software Platform To Enable The Manhattan Chamber of Commerce, FEMA, And N.Y. City Agencies To Source Needed Goods And Services From EAMS Web Site 

CHICAGO, October 29, 2001 – 2Xchange, a Chicago software company specializing in Web-based asset management and redeployment technologies, today announced that it has launched the Emergency Asset Management System (EAMS), in conjunction with divine, inc. and DaVinci Software, Inc., Chicago-based technology companies and co-sponsors of the initiative. EAMS, a Web-based system that makes it easy for businesses to contribute to relief efforts while helping agencies in need to quickly and efficiently secure the goods and services they require, has been launched to aid the ongoing disaster relief efforts in New York. 

It is estimated the recovery efforts will take as long as 18 months.  That means there is an ongoing need for donated goods and services.

The Web-based EAMS platform, powered by software developed and implemented by 2Xchange, allows corporations to post listings of assets that they are donating to the relief effort on the EAMS Web site, New York City and State agencies and the Federal Emergency Management Agency (FEMA) are able to source goods and services when needed directly from the EAMS site.  The EAMS system streamlines the current paper-based methods of tracking, monitoring, taking inventory, warehousing, and distributing donated goods and services, helping to ensure that donated items get to the agencies and individuals when they most need them.

“We are excited about the opportunity to utilize the EAMS.  This will give the 300-plus affiliated chambers of commerce another opportunity to participate directly in the disaster efforts.  Additionally, using the EAMS will give us the ability to efficiently make available the contributions to the over 10,000 affected businesses”, said Nancy Ploeger, Executive Director of the Manhattan Chamber of Commerce.

“Certainly, as we have seen, there’s no shortage of generosity as individuals and corporations in America have consistently reached out to help in response to disasters of all kinds.  The problem is that these good intentions frequently overwhelm the capabilities of relief agencies to handle the donations of non-cash assets,” said Stephen Meade, chief executive officer of 2Xchange. “That’s why we are so proud to offer the EAMS system to the disaster relief efforts in New York. We believe we will be able to connect the generous donations of companies and individuals with the departments and agencies that need those items most.”

Added Andrew “Flip” Filipowski, chairman and CEO of divine: “We are very pleased to join the EAMS effort. By participating in EAMS, companies are able to donate goods such as computers, clothing, heavy equipment and other needed items, and be confident that those items will be available when the relief agencies need them.”

Once a business registers with EAMS, it can post items it intends to donate to the relief effort. Government or relief agencies also register and post items that they need. An online credit system is utilized to enable the agencies and affected businesses to acquire the donated goods if and when needed.   The system also is capable of taking online donations of volunteer time.

EAMS is currently soliciting donations of goods and human services on the EAMS Web site, and the City of New York is expected to begin posting its needs there as well.  Companies and individuals wishing to donate goods and services should go to and register.

About 2Xchange

2Xchange is a provider of Business-to-Business software for the Global 2000’s $1.2 TRILLION non-cash transaction industry. 2Xchange is a subsidiary of GBUCs, LLC. Among GBUCs’ other products is RONAStar, a software product that simplifies asset transfers in and among large corporations and governmental units. For more information visit,

About divine, inc.

divine, inc., (Nasdaq: DVIN) is focused on extended enterprise solutions.  Through professional services, software services and managed services, divine extends business systems beyond the edge of the enterprise throughout the entire value chain, including suppliers, partners and customers. divine offers single-point accountability for end-to-end solutions that enhance profitability through increased revenue, productivity, and customer loyalty.  The company provides expertise in consulting, collaboration, interaction, hosting and knowledge solutions that enlighten, empower and extend enterprise systems.

Founded in 1999, divine focuses on Global 5000 and high-growth middle market firms, government agencies, and educational institutions, and currently serves over 2000 customers.  For more information, visit the company’s Web site at

About DaVinci Software, Inc.

DaVinci Software, Inc., is a leading provider of digital strategy, custom application development and related services.  Headquartered in downtown Chicago, DaVinci has helped scores of progressive organizations, from entrepreneurial startups to Fortune 500 companies, use software to innovate more intelligently and gain a competitive edge. DaVinci can be found on the Web at 

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The Emergency Asset Management System

This software platform was created by 2Xchange ( to allow persons or organizations to donate goods, materials and/or services for deployment during and after a natural disaster or emergency.

All too often during a crisis, people and corporations want to rush to the aid of those affected by the disaster. While this is an admirable quality in human nature, managing the crush of donations is a huge and daunting task.

From the shipment of goods, to the arrival of volunteers, the donations of materials and all other factors that occur in a disaster, most of which are usually handled using a paper-based system, the management of these contributions often becomes a logistic dilemma. is a sophisticated, long-term solution to disaster donations and contributions. When you enter and use our Donation Center, you or your corporation can “donate” goods and services by logging them into a web-based, centralized database. Once in-place on the website, these assets will become available to these crisis centers and can then be acquired on an as-needed basis.

As a donor, by putting your available items into the EAMS database, you are placing your corporation’s goodwill and charitable contributions where it can be properly facilitated. The disaster crisis center can then use the EAMS powerful search engine to locate the needed goods and then acquire them – when needed, not when offered.

This refines the process from the current system – one where companies often just send items they believe will be needed or attempt to contact the appropriate party, too often being unable to reach the necessary recipient, or unable to wade through the bureaucratic quagmire resultant from the disaster.

In other cases, volunteers, often in the heat of passion and enthusiasm, travel to the emergency site only to be turned away because their services aren’t needed at that time – and then, of course when they are needed, they’ve returned to their work and cannot coordinate the time. The EAMS allows corporations and organization to put volunteer’s time and expertise into the system as well. This allows the crisis center to search for qualified volunteers when they are needed and place them where they will be best utilized.

All of the EAMS system is designed to make the process of tangible donations and asset management more efficient during the trying times of the crisis. If you have items you would like to donate, please go to the Donation Center at and register.

PROBLEM: City of New York has a NEED for donations of equipment, service and personnel, but they have NO MEANS to SORT or MANAGE the huge influx of contributions.

CURRENT PROCESS: Donations are often offered via email or some other paper based system, or worse, just shipped arbitrarily to the crisis location

SOLUTION: Give the donors access to a web-based platform that provides a central place to make these contributions.  Conversely, this electronic system provides New York City a TOOL to specifically select what they need and empower them to acquire it when they need it, NOT when people offer it.

 This helps prevent an overwhelming deluge of unneeded, inappropriate, or mistimed materials.

 The use of the Internet and a web-based platform provides a central forum for the donating, searching and acquiring of much-needed assets.

 2Xchange’s “Emergency Asset Management System” is designed to control and manage the influx.

 HOW EAMS WORKS: Donors sign up and then place their donations into the EAMS’ secure website. That database is designed specifically for listing equipment, services, machinery, volunteers, consultants, or any type of “asset” that could be utilized and deployed to an emergency situation.  The express purpose for listing the assets in this common forum is to provide a centralized place for the City of New York to acquire them.

The donor may list whatever they would be willing to donate, but they do not send their donation at that time.  They do, however, list materials, specifications, its availability and shipping time – any and any other details associated with the donation.  All this information is logged into the EAMS database expressly designed to store and recall this type of data.

New York City may also list what they desperately need as “Wanted” so that all who visit the EAMS site can determine if they can fill the need. 

The City of New York can then use the EAMS system to search for, locate and then acquire the desired or needed items.  The built-in transaction management tool allows New York City to select what they need when they need it. And when they do make a selection – an e-mail is automatically sent to the donor telling them to send it. (This e-mail even looks like an Invoice).

The EAMS system has a powerful search engine that allows NYC to search the system for what they need. The system can be set it up so that one or all City departments can select materials – the records keeping system will track who selected what and what was sent to whom.

Each New York City Department may also set up a “My Partners” section for quick access to donors who they are more comfortable or more willing to accept donations from (or perhaps on the basis of geography). They may also set up “My Items” which is a listing of things that they need more often or there is a pressing need for.

POWERFUL REPORTING: Best, the EAMS system logs and tracks in the system who sent what, its contribution value, the date, and item information – so that all contributors will have a record of their donations and New York City will have a record of who made each donation.  Besides being able to view a history of donated or acquired items, this history can be sorted by donor, type of equipment, date, service, or even by contribution amount.

LITTLE EFFORT – BIG RESULT: The only effort on the part of the donors is entering what they want to donate. The only effort for New York City is picking what they want.  The EAMS system does the majority of the work. EAMS will end the confusion and allows New York City to concentrate on the mission of cleaning up and dealing with the process of rebuilding their great City.

The Sequence of events for the NY American Red Cross 

1. An email went out on 9-12  that stated the following:

The New York American Red Cross is in dire need of technology equipment and services. The field workers and sites have little, if any, means of communication and the central office is processing way too much on completely paper systems. Your help in acquiring these resources would be greatly appreciated.

Following is the list of equipment that the Red Cross needs for its field workers and expanded Emergency Operations Centers. It also needs certified Citrix engineers and Microsoft-certified consultants.

* 40 IBM computers and laptops (with NICs)

* Monitors (with desktops)

* Any storage solutions

* 25 10/100 hubs (8+ Ports)

* 100 Cat5 cables (All lengths)

* 50 power strips

* 30 desktop-size UPSs

* 15 LaserJet printers (HP 1100 or faster) and printer supplies

* 20 external Zip drives and disks

* Any diskettes and R/W CDs

* 5 external CD burners

* 5 duplex document scanners

* 25 extension cords

If you can help, please contact: Joe Leo, 

2. It was forward to several people, and then several more, till finally it was being sent with the following note:

 PLEASE NOTE: The email for Joe Leo  is slammed, so don’t resend your messages over and over again.

3.  Finally, this was the auto-generated email response from Joe Leo.  He received  thousands of email and had NO WAY TO HANDLE the crush:

From Joe Leo:

I am not able to check email with any regularity at this time. Please forgive any delays in responding to you. If you are responding to the request for assistance after the World Trade Center disaster, thank you! The support that we have received from  the national I.T. community has been overwhelming.

We received over a couple of thousand offers of assistance and equipment in less than twenty-four hours! What we thought would be sent to five or six people has made it from sea to shining sea, awesome is the power of the internet.

What we really need MOST at the moment is time… time to sort through what has been offered and to reassess our needs.  Please forgive us if we can’t respond right away and please don’t forward our message at this time.

Solution:  The EAMS system would have allowed companies anywhere to donate assets into a centralized system.  Mr. Leo could then have accessed the system, searched for the needed goods, and acquired them if and when he needed.   This is a much better result for all parties involved.

For More information, visit

Please note highlighted area and consider the EAMS solution

Chicago companies help in New York rescue effort

Chicago Sun Times September 24, 2001


Chicago area companies with significant ties to New York are providing relief in ways that leverage their unique strengths.

Employees in the New York offices of Accenture helped set up the primary assistance center for families and friends of those missing in the World Trade Center attacks, even as they worry and grieve for 12 of their colleagues who remain unaccounted for.

A general manager for a Sears, Roebuck and Co. store in Jersey City, N.J., also is playing a key role by helping inventory and warehouse donations that have over-whelmed workers at the site.

Sears, based in Hoffman Estates is working with relief agencies to ensure that it donates goods that are actually needed, including hundreds of thousands of work boots, work gloves, respirator masks, buckets, goggles and other emergency gear, said Sears spokeswoman Peggy Palter.

Gifts, letters piling up at N.Y. relief centers

By Jon Yates, Tribune staff reporter, October 6, 2001

Hundreds of thousands of letters, penned by sympathetic strangers, line firehouse walls and fill offices in New York, waiting to be read.

There are cartons of gloves and cases of socks for relief workers. There are tractor-trailers filled with teddy bears for schoolchildren.

Along with money donated since the Sept. 11 terrorist attacks, Americans have sent an astonishing array of gifts for victims’ families, relief workers, and just about anybody within sight of ground zero.

Now aid workers are trying to figure out what to do with it all.

Unlike the estimated $757 million cash contributions, which will be meted out under the supervision of New York authorities, many donated goods are piling up in storage faster than relief workers can catalog them.

Schools closest to the World Trade Center have been so overwhelmed with shipments of lunchboxes and school supplies that they are diverting them to other districts. The Salvation Army has asked people to stop donating goods because it has no place to put them.

“We weren’t sure exactly how to handle it all at first,” said David Billig, a Fire Department spokesman.

Now, piles of hardhats, respirators and shoes sit in three trailers outside the department’s headquarters. Letters are opened daily, logged, and put into plastic crates, waiting to be passed out to firefighters and relief workers, or posted in public.

Gloria Buck of Chesterfield, Mo., gathered 28,000 bears in six days, and then drove them in two semi-trailer trucks to New York. She began handing them out on the streets of lower Manhattan, then gave away more at a memorial service at Yankee Stadium. She delivered the rest to the mayor’s office, which likely will forward them to area hospitals.

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